Returns, Refunds & Cancellations

1. Cancelling an order

You can cancel your order free of charge before it is dispatched. Email or WhatsApp us with your order number as soon as possible. Once an order has been handed to the courier it can no longer be cancelled, but you may still use the return options below.

2. Damaged, leaking or wrong item

If your parcel arrives damaged, the bottle is leaking, or you received the wrong fragrance, contact us within 48 hours of delivery with clear photos (or an unboxing video) of the product, box and shipping label. After a quick check we will send a free replacement or issue a full refund, including shipping, whichever you prefer.

3. Returns of unopened products

Unused products that are unopened, with the cellophane seal intact and in their original box can be returned within 7 days of delivery. Once we receive and inspect the item, we refund the product value. Return shipping is paid by the customer unless the return is due to our error.

4. What cannot be returned

• Opened, sprayed or used fragrances, for hygiene and safety reasons.
• Products without the original box or with a broken seal (unless they arrived that way, see section 2).
• Change of mind about the scent after opening. If you are unsure, our team is happy to guide you before you buy.
• Gift cards, sample sets and items bought on final sale.

5. How to raise a request

1. Email ekamiperfumes@gmail.com or message us on +91 8570007546 with your order number and the reason.
2. Attach photos or video where relevant.
3. We reply within 24 to 48 hours with the next steps and, for returns, a pickup or return address.

6. Refund timelines

Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) through Razorpay within 2 business days of approval. Your bank may take a further 5 to 7 business days to show the credit. We email you the refund reference once it is processed.

7. Undelivered orders

If an order is returned to us because the address was incomplete, the recipient could not be reached or the parcel was refused, we refund the order value minus the forward and return shipping charges. Alternatively we can reship it once the extra shipping cost is paid.