Ekami Luxury Fragrances (OPC) Private Limited ("Ekami Perfumes", "we", "us") respects your privacy. This policy explains how we handle personal data when you visit or shop on this website, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Information we collect
- Order details: name, email, phone number and delivery address you enter at checkout.
- Business details (optional): registered business name and GSTIN, only if you ask for a GST invoice. These are printed on your invoice and kept with our tax records.
- Payment confirmation: payment ID and status from Razorpay. We never see or store your card, UPI PIN or bank login details.
- Messages: anything you send through the contact form, email or WhatsApp.
- Newsletter: your email address, only if you subscribe.
- Technical data: device and browser type, pages visited and approximate location from your IP address, used to keep the site secure and working well.
2. How we use your information
- To process payments, ship your order and send order emails (confirmation, invoice, dispatch and delivery updates).
- To answer your questions and handle returns or complaints.
- To send offers and new launches, only if you opted in. Every marketing email has an unsubscribe link.
- To prevent fraud and meet legal, tax and accounting requirements.
We process your data on the basis of your consent and to perform the contract you enter into when you place an order.
3. Who we share it with
We never sell or rent your personal data. We share only what is needed with service providers who work for us:
- Razorpay for secure payment processing.
- Courier and logistics partners (for example Shiprocket and its partner couriers) for delivery: name, address and phone number.
- Email and hosting providers that run our website and send transactional emails.
- Government authorities, only when required by law.
4. Cookies
We use essential cookies to keep your bag, checkout session and preferences working. These are required for the store to function. We do not use advertising cookies without your consent.
5. How long we keep it
Order and invoice records are kept for up to 8 years as required by Indian tax laws. Contact messages are kept for up to 2 years. Newsletter data is kept until you unsubscribe. Other data is deleted or anonymised when it is no longer needed.
6. Security
The site uses HTTPS encryption, payments are handled by a PCI-DSS compliant gateway, and access to order data is limited to authorised staff. No online system is completely secure, but we work hard to protect your information and will notify you and the authorities of any breach as required by law.
7. Your rights
You can ask us to access, correct, update or delete your personal data, withdraw consent for marketing, or nominate someone to exercise these rights on your behalf. Write to customersupport@ekamiperfumes.com and we will respond within 30 days.
8. Children
Our products are intended for adults. We do not knowingly collect data from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The latest version is always on this page with the date it was last updated.
Contact & Grievance Redressal
In line with the Digital Personal Data Protection Act, 2023, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, you can contact our registered office or appointed Grievance Officer:
- Legal entity name
- Ekami Luxury Fragrances (OPC) Private Limited (Operating as Ekami Perfumes)
- Registered address
- Ekami Luxury Fragrances Atelier
Haryana, India - GSTIN
- 06XXXXX0000X1Z0
- Customer care
- ekamiperfumes@gmail.com · +91 8570007546
- Grievance officer
Email: customersupport@ekamiperfumes.com
Statutory Turnaround: Acknowledgement within 48 hours, resolution within 30 days as mandated under Indian e-commerce & data privacy regulations.